提问:USG三年老客户,平台出问题无通知,8.11提款长时间未到
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2018年初我就在USG上注册交易,全程手动操作,有一些盈利。今年疫情过后由于工作忙碌没有时间交易,出于对平台和账户经理的信任我基本没开MT4看过。8月份打开软件想交易时发现用不了才知道平台在澳洲出了问题,还要换监管。在此之前平台未在邮箱发送通知,账户经理也从未主动发信息通知过,如今看来是巴不得我忘记了这个账户不会有出金的要求。得知平台有问题后我就申请了出金,进入官网页面后要求必须换监管否则相应出金模块无法使用。出金心切,我就点了换监管,出金10000美金,8月12日显示已经出账。账户经理告诉我两周左右“应该”没问题,不会忽悠我,过往交流感觉人还可以,我爽快的答应了等待两周。不幸,两周后没到,然后账户经理告诉我现在不好说,在攒漏洞,我不大明白,又说消耗的很慢过一周应该可以到。现在第三周结束了,结果呢,依然是谎言谎言谎言。今天账户经理跟我说让我拆分成多笔小金额的再出,我呵呵了,难道再来一轮无尽的等待。在此期间我也不停发送照会和线上客服交流,得到的都是一样的回复:感谢理解,耐心等待。我给了信任和时间,得到了一次又一次的失望,难道还要我继续相信这个平台?是不是要我等待到30年后?现在,恳请外汇110关注我的投诉,同时请熟悉FCA监管及其他法律途径维权的朋友联系我,如能帮我最终得到相应资金,我愿意有偿感谢,金额不会让人失望。最后我只想对平台跟账户经理说一句:从一开始出问题你就没有主动通知,直到现在都还在忽悠,能不能像个男人一样做事?
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